Title: Duties, Responsibilities, Operating
producers and Receptionist Skills
Purpose: Receptionist, Cashier, Jobs
Descriptions
Responsible
for: Hotel Operation
Location: Front Office (Front Desk)
Receptionist: A
receptionist is the heart and supportively serves as nerve centre of the hotel
to an operation of developing and selling the hotel’s products of
accommodations, food & beverage, etc. A receptionist is also a diplomatic
salesman wearing smiling-face and attentive manners at the Front Desk in
communicating the guest. And the first and last impression of the hotel is
deeply depending on a receptionist.
Jobs Descriptions:
1. Selling
& Up selling rooms
2. Welcoming
& Receiving Guests
3. Registering
guests
4. Making
rooms allocations
5. Rooming
guest
6. Maintaining
guests records
7. Accounting
for guest expenditures
8. Providing
miscellaneous guest services
9. Posting
hotel’s other income {such as garden income}
10.
Acting as communication
centre
11.
Keeping relevance guest
record
12.
Dealing with advanced
reservations
13.
Providing statistical
Information
14.
Providing and
introducing information about local interesting places {especially for
trekking, about Mt.Popa Taungkalatt}
15.
Perform as telephone
operator
16.
Observing & responsible
for guest’s and staff’s safe and security
Skills
of Receptionist: A
receptionist needs to have a wide variety of knowledge and the
following skills;
1. Very
friendly, caring and helpful
2. Enjoy
assisting people with their needs
3. Being
well-dressed and neatly groomed for presenting an image of the hotel.
4. Having
excellent computer skills
5. Enable
to speak more than one Language
6. Having
Diplomatic
Prepared By
William Min Thu
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